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Privacy Policy

The Elder Agency Privacy Policy

Last Updated: 02/06/2025

At Elder Agency, LLC, your privacy is a priority. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our services, including our website, insurance services, and customer support. By accessing or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information that you provide to us directly and indirectly, including:

  • Personal Identification Information: Name, address, phone number, email address, date of birth, Social Security number, driver’s license number, etc.

  • Financial Information: Credit history, payment details, and financial accounts.

  • Insurance-Related Information: Type of insurance policy, claims history, coverage options, beneficiaries, and related information.

  • Website Usage Data: IP address, browser type, browsing behavior, and other technical data collected through cookies and tracking technologies.

  • Other Information: Any other information that you voluntarily provide, including through online forms, emails, phone calls, or customer service interactions.

2. How We Use Your Information

We use the information we collect for several purposes, including:

  • To Provide Services: To process your insurance quotes, policy applications, claims, and renewals.

  • Customer Support: To respond to your inquiries and provide customer service.

  • Marketing and Communication: To communicate offers, updates, and other information about insurance products and services that may be of interest to you. You may opt out of marketing communications at any time.

  • Legal Compliance: To comply with applicable laws, regulations, and legal processes, including reporting to regulatory agencies as required.

  • Operational Improvements: To improve our website, services, and user experience based on your preferences and behavior.

3. How We Protect Your Information

We are committed to safeguarding your personal information and implementing reasonable security measures. These include:

  • Data Encryption: We use encryption to protect sensitive data during transmission.

  • Access Control: Access to personal information is limited to authorized personnel who need it to perform their duties.

  • Regular Security Audits: We conduct periodic security reviews and audits to maintain a high level of protection for our systems and data.

Despite our best efforts, no system is 100% secure. If you believe your information has been compromised, please contact us immediately.

4. Sharing Your Information

We do not sell your personal information to third parties. However, we may share your information with:

  • Insurance Providers and Brokers: We may share your data with insurance carriers and brokers to help facilitate the underwriting, quoting, and policy issuance processes.

  • Service Providers: We may work with third-party vendors, such as payment processors, IT providers, and marketing companies, who assist us in delivering services. These providers are required to protect your information in accordance with applicable laws.

  • Legal and Regulatory Authorities: If required by law, we may disclose your information to comply with legal obligations, enforce our terms, or protect the rights, property, or safety of our agency, customers, or others.

  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction.

  • We do not share opt in data 

5. Your Rights Regarding Your Information

You have the following rights regarding your personal information:

  • Access and Correction: You may request access to your personal information and request corrections if it is inaccurate or incomplete.

  • Data Deletion: You may request the deletion of your personal data, subject to legal and contractual obligations.

  • Opt-Out of Marketing Communications: You may opt out of receiving promotional emails, phone calls, or other marketing communications at any time by following the opt-out instructions in our communications or contacting us directly.

To exercise these rights, please contact us using the details provided below.

6. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on our website. These tools help us:

  • Understand how you use our website and services.

  • Improve site functionality and tailor content to your preferences.

  • Track the effectiveness of marketing campaigns.

You can manage your cookie preferences in your browser settings, but disabling cookies may impact your experience on our website.

7. Third-Party Links

Our website may contain links to third-party websites, including those of insurance providers, affiliates, or service providers. These third-party sites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review their privacy policies before providing any personal information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Last Updated" date at the top will be revised. We encourage you to review this policy periodically for any updates or changes.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Elder Agency, LLC
3120 Capital Way Ste 600 Fort Worth, Tx 76244
817.841.8010
helder@farmersagent.com

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